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COVID-19 REFUNDS: VOUCHER FOR BRESCIA PUBLIC TRANSPORT USERS

We would like to inform our users that the period for requesting a refund for travel tickets not used during the lockdown period (8 March - 17 May 2020), as required pursuant to article 215 of Italian Legislative Decree 34/2020 (Relaunch Decree) converted into Italian Law 77/2020, has expired.

You can use the refund vouchers when purchasing a subscription online or at the Infopoints for Tourism and Mobility in Via Trieste 1 and Viale della Stazione 47 or at the Info Ticket Point in Via San Donino 30 where you will need to present a printed copy of the voucher.

Please note that no cash refunds are available, even if you do not use the voucher.

VOUCHER VALIDITY

The voucher is valid for 12 months from the date of issue and can be used to purchase a new season ticket similar to the previous one or of a longer duration in the same name.

VOUCHER FOR FINAL-YEAR MIDDLE SCHOOL, HIGH SCHOOL OR UNIVERSITY STUDENTS

The voucher can be used to purchase a similar season ticket for the next academic year or to purchase a worker’s season ticket.

PASSING VOUCHERS ON TO FAMILY MEMBERS

Flexible use of the voucher is possible between members of the same family: vouchers cannot, however, be combined and can only be given to cohabiting siblings/parents/partners who are not already in possession of a voucher.

In this case, you will need to go to a public contact point in order to purchase the season ticket.

FAMILY DISCOUNT

The voucher can also be used to apply for a family discount, which can only be requested at public contact points and not via the online shop.

The family discount is calculated on the full price to which the discount voucher applies.

Contact Info

For more info:
Customer Care Brescia Mobilità Group
Ph. +39 030 3061200 - WhatsApp 342 6566207 
customercare@bresciamobilita.it
www.facebook.com/bresciamobilita
www.facebook.com/metrobrescia
https://twitter.com/bresciamobilita
https://twitter.com/metro_brescia

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