Customer Care

Customer Care

The Customer Care of the Brescia Mobilità Group is the single point of contact for assistance related to all services managed by the Group and provides support and information to users.

Service Hours

Customer Care is available every day, including holidays, from 7.30 a.m. to 10.00 p.m.

How to contact us

You can choose your preferred channel:

• Telephone: 030 3061200 (landline and mobile)
• E-mail: customercare@bresciamobilita.it
• WhatsApp (messages only): 340 0702227 (service information)
• Facebook: www.facebook.com/bresciamobilita 
• Instagram: www.instagram.com/bresciamobilita 

The WhatsApp Broadcast channel is also available to receive real-time updates on services.

View and download the Brescia Mobilità Group’s Social Media Policy.

Lost property

To check whether an item has been found, you can contact Customer Care by phone, email or WhatsApp, providing a description of the item and, if possible, stating the line, day and time it was lost.

Once found, lost items are digitally catalogued and stored.

To collect your item, please visit the Tourism and Mobility Infopoint at Via San Bartolomeo 23/C (open Monday to Friday from 8.00 am to 4.00 pm).

Please note that it may take up to 48 hours from the time an item is lost until it is available for collection.

Accessibility

Our aim is to make our website increasingly accessible, meaning that it can be used by the majority of users, regardless of the operating system or browser they use.

For us, accessibility also means, above all, paying close and constant attention to the needs of people with disabilities, as the ability to use our services begins with the ability to access information easily.

We therefore aim, with a view to continuous improvement, to achieve and maintain this objective over time, and to do so we are constantly engaged in technical and ‘human’ checks, including by seeking the cooperation of our users, whom we invite to report any issues or suggestions for improvement.

We are therefore providing the email address customercare@bresciamobilita.it for you to report any issues with our IT systems – not just the website, but also our BresciApp! - in terms of compliance with the general principles of accessibility set out in Article 3-bis of Law No. 4 of 9 January 2004 (“Provisions to facilitate and simplify access for users, and in particular for people with disabilities, to IT tools”) and subsequent amendments and additions and the requirements of the “Guidelines on the accessibility of IT tools” adopted by AgID on 23 July 2020, as well as any suggestions aimed at improving accessibility.

Reports received will be forwarded to the Head of Digital Transition and analysed by him. All reports will receive an appropriate response.

Responses to reports are handled within 30 days by our accessibility officers, who will provide a timeline and method for resolving the request depending on the complexity of the issue identified.

Service evaluation

Your opinion matters

In just a few steps, you can help us improve: complete here the questionnaire and tell us what works well and what we can do better. Your feedback is invaluable in helping us improve the quality of our services.

For each service, please give a score from 1 to 5: 1 is the lowest rating, 5 the highest.

For further information on the service, please consult the Mobility Charter and the dedicated section in Transparent Company.

Thank you for your feedback!

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