FAQ

FAQ

Automia

Automia is a car sharing service that allows you to book a car, use it and then return it to its dedicated car park, paying only for the time you use it. It's perfect for people who have to take short trips both in terms of kilometres and time. It allows free access to the LTZ area, travel even during days when traffic is stopped, and free parking in areas with parking meters.

The model available is the Volkswagen UP 1000 with Euro 6 engine. It can accommodate up to 4 people.

The cars are available in six different locations: Piazza Vittoria, Stazione, Largo Torrelunga, via Sostegno, Piazzale Golgi and Piazzale Cesare Battisti . When booking, you will specify the location where you will pick up the car. Remember that it will need to be returned to the same location where you got it.

Once you've reached the booked car, just swipe your Omnibus Card in front of the reader located on the vehicle's windscreen.  The car will automatically open and is ready to go. The keys are located in the glove compartment of the dashboard.

Simply contact the dedicated call centre at 02.6616.5179 available 24 hours a day, and you will be given the necessary instructions for use or support in case of breakdowns and accidents.

To use the service you must register:
€20.00 for one month
€40.00 for three months
€100.00 for one year for a person

Registration entitles you to access the service and to activate the Omnibus Card that opens the booked car.
In addition to the registration cost there is a variable cost - hourly and mileage - which will be calculated according to the actual use of the car.
For more information on rates and service, send a message to commerciale@bresciamobilita.it or info@carsharingbrescia.it.

You can add money to your Omnibus Card online using your credit card or linking it directly to your bank account. If you are self-employed add your VAT code to the registration form and we will send you invoices with the heading indicated.

If it seems necessary to refuel the vehicle during use and prior to being returned, in each car there is a fuel payment card that can be activated with a PIN so you can refuel at authorised ENI service stations. More information regarding use of the fuel card is available in the terms of service.

All our cars are insured. For more information on insurance coverage and any additional options see the appropriate section in the terms of service

Automia - Registration and Booking

In the "Register" section you can download the registration form: 1 month, 3 months or 1 year (private or business). It is important to provide all the required information and check if you qualify for one of our discount profiles. The contract must always include attached photocopies of the documents indicated. All material should be sent in a sealed envelope to: Brescia Mobilità SpA, Via Leonida Magnolini, 3  25135 Brescia  or by email to info@carsharingbrescia.it. You can also register at the InfoPoints at via Trieste and Viale Stazione.

Registration is open to individuals, companies and self-employed professionals.  To access the service you must have had a driving licence in Italy for at least one year and valid for the category of vehicles used in the car sharing.

Our customer service will send you an email confirming that registration was successful. In the same email we will send you your initial password, which you will then change immediately at your first access. It is also possible to pick up the contractual documentation at the Infopoint indicated in the email.

Any changes concerning the documents submitted at registration (licence expiry, loss, suspension, residential address etc.) should be promptly notified by email to info@carsharingbrescia.it. For other profile data it is sufficient to access the password area in the website and make the changes directly there. The email address provided at registration can only be changed by contacting the Call Centre.
For more details see the terms of service.

Booking is required and cannot be less than 30 minutes before pickup.  It is possible to book the vehicle by accessing the "Booking" section of the site . We will send you automatically to a page in the booking section that manages bookings in real time.  Once there just enter your credentials (username and password) and then indicate where you want to pick up the car. It is also possible to book the car by calling +39.02.6616.5179 24 hours a day

You can book at any time before the date on which you will use the car. The maximum duration of a single booking is 72 hours.

Any cancellations can be made via internet or by calling the Call Centre and are free of charge up to 12 hours before use. For cancellations with less than 12 hours notice you will be charged a fee of €2.00. In case of failure to notify of the cancellation you will be charged €5.00 in addition to the hourly rate of the booking.
In the event of repeated cancellations the service reserves the right to suspend the Omnibus Card.

After booking online you will see a confirmation screen. You can also request an email confirmation with all your booking details. All bookings, even when made by telephone, are visible in the user profile online.

You can cancel or change your booking by calling the number +39.02.6617.6179 or via the website.

No, you can only book one car at a time.

The complete list of all possible extra costs and additional services can be found in the terms of service.

Once the car is returned to the space from which it was taken, turn off the engine making sure the lights are off, the windows closed and checking for any personal items. Place the key in the glove compartment and exit by closing all doors.  Swiping the card over the reader positioned on the windscreen will automatically lock the car.

Automia - Where can I go?

Yes, except inside the pedestrian areas of Piazza Paolo VI, Corso Zanardelli and Piazza Loggia.

No, you cannot drive in the bus and taxi lanes.

The car cannot be used outside of the Italian territory.

No, the car must be returned to the lot from which it was taken.

Just like a normal car, using the key to lock it.

The cars are available in six different locations: Piazza Vittoria, Stazione, Largo Torrelunga,  via Sotegno and Piazzale Golgi. The booked car should be picked up and returned to the same parking lot. During use, you can access the LTZ and park for free in all car parks that are within range, whether they are public or paid. For areas where parking is not allowed, current traffic law applies. In case of traffic or parking violations, fines will be charged to the customer.

The car must be driven in compliance with the Traffic Law, the Civil Code, the Criminal Code and with the utmost diligence.

The car can only be driven by the person who is named in the booking. The vehicle cannot be driven by any other person, even customers of Automia Brescia.

You can carry up to a maximum of 3 persons besides the driver.

The interior of the Automia car is considered the same as a public place, so all current regulations and fines regarding prohibitions against smoking apply. Any violation of this prohibition will result in a €25.00 charge to the customer.

No, it is not permitted to transport animals.

We do not have seats, but you can use one of your own and place it in the back seat of the booked car.

Omnibus

The Omnibus Card is Brescia Mobilità's multiservice card. A contactless electronic card, personal and non-transferable  (except for the Omnibuscards distributed free of charge directly to homes by the city of Brescia during the starting period of the Brescia subway, which are absolutely transferable and impersonal), that can be used for any service offered by Brescia Mobilità, like bus and subway passes (1 month, 2 months, 3 months, 6 months or 1 year), paying for parking in town, using the Bicimia bike sharing service.

  • Infopoint in Via San Donino 30 /  Monday to Friday from 8:00 am to 4:00 pm.
  • Infopoint Turismo e Mobilità in Via Trieste, 1 / every day from 9:00 am to 7:00 pm
  • Infopoint Turismo e Mobilità in Viale della Stazione, 47 / from Monday to Saturday from 9.00am to 7.00pm; Sunday from 10.00am to 6.00pm
  • Brescia Trasporti Offices in Desenzano Via Faustinella, 29 URP of the Comune di Desenzano / last Thursday of the month / 9:30 am to 12:30 pm / 2:30 pm to 5:30 pm 

A passport photo, the ID of the person requesting the card, personal tax code and the completed "Omnibus Card Request" form that can be downloaded from our website at www.bresciamobilita.it in the "Travel documents" section. The card has a €5 security fee.

If requesting an Omnibus Card for a minor, the application form must include the data of a parent's ID and also be signed by the parent.

  • 24 h tickets and blocks of 10 trips
  • Subway and bus passes lasting multiple months
  • Integrated passes (Subway + Park and Ride)
  • BiciMia passes
  • Parking facility passes
  • Prepaid parking credit for parking facilities and "blue line" street parking in the city of Brescia.

The personal Omnibus Card bears the owner's name and picture on the back, and cannot be used by others. The impersonal card, on the other hand, is a generic multi-user card.

The Omnibus Card must be validated every time you get on a vehicle (bus and subway) by simply swiping the card over the validator.

Of course, specifying this need when submitting the application. It is possible to add an impersonal pass for Zone 1 (monthly or annual) that can be used by multiple persons (obviously not at the same time, as it is still a pass just for its holder). In case of theft or loss the card can, however, be fully used by anyone as it doesn't have a photo.

By paying a €5 penalty it is possible to get a duplicate of the Omnibus Card. Just go to one of the Brescia Mobility Infopoints in Via Trieste 1, Viale della Stazione 47, or Via San Donino 30. Being a personal travel document, in case of theft or loss we recommend that you block the card to prevent its use by others.

TRAVEL WITH A BEEP

To buy a ticket, simply tap your contactless credit or debit card on the reader located above the ticket validators inside underground stations. No commission is added on top of the ticket, whose price remains that of an ordinary zone 1 ticket (€1.40), allowing you to travel on both the underground and buses for 90 minutes.

The system accepts credit cards (MasterCard, Visa and American Express circuits) and debit cards (Maestro and VPay circuits). You can also use prepaid cards belonging to the MasterCard and Visa circuits. All cards used must, however, be contactless.

The system also works with digitised cards (via Apple Pay, Samsung Pay, Google Pay or other banking services) on NFC-enabled devices such as smartphones and smartwatches.

Contactless cards feature the symbol.

If your purchase was successful, the reader will beep and flash and a message will appear on the display showing that payment has been taken.

You can’t use your card to buy tickets for other people, as it is an individual service that must be used with the card you own and only allows you to purchase one ticket at a time.

If your card is not accepted, you need to check with your bank if it is actually authorised to make payments.

Please note that in order to use the public transport service, you will need to purchase a travel ticket in another way. 

The card:

  • might not be contactless;
  • might not be authorised to make payments yet;
  • might not be part of the accepted circuits;
  • might not have enough credit;
  • might have been blocked;
  • might have expired;
  • might be unreadable.

This is a pre-authorisation made by the banking circuit and within 24 hours the system returns the amount not due. Please note that, in special cases, it may take more than 24 hours for the funds to be returned.

If you are asked to show your ticket, you need to show the contactless card or NFC device used at the time of purchase.

Card and cardholder data are not memorised in any way. Ticket inspector devices actually only show the time and the underground station where the purchase was made.

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