FAQ

To purchase a ticket, simply tap your contactless credit or debit card on the dedicated reader.
In the metro, the reader is located on the green validators inside the stations, while on board buses it is located at the two ends of the vehicle.

On buses, after tapping the card, you will be asked to select the destination zone (zone 1, zone 2 or zone 1+2). If no choice is made, after 5 seconds the system automatically selects zone 1 by default.

In the metro, the travel ticket is automatically zone 1, as the metro does not operate in zone 2.

No. No additional fees are added to the ticket price, which remains the same as a standard travel ticket:

Zone 1: €1.70

Zone 2: €1.70

Zone 1+2: €2.20

The ticket allows travel for 90 minutes (zone 1 and zone 2) or 100 minutes (zone 1+2) on both the metro and buses.

Yes. On urban buses and in the metro, the multi-user ticket is available.
This means that with a single payment card you can purchase multiple tickets for different people.

Simply tap your card on the validator, select the zone you want to travel in (zone 1, zone 2 or zone 1+2) and repeat the tap as many times as the number of tickets you want to purchase.

Yes. The integrated extra-urban + urban ticket can be purchased with a contactless credit/debit card (or a digital wallet on your phone).

This allows you to travel on urban buses, the metro and extra-urban buses simply using your contactless payment card to buy the integrated ticket, in addition to the already available separate urban and extra-urban tickets.

When traveling on urban transport (bus and metro) you must select “Zone 1 ticket”. The system will then automatically recognize the route and apply the most convenient integrated fare.

When using an extra-urban bus (between the city and the province and vice versa), you must tap your contactless card or mobile wallet both when boarding and when getting off the bus. This allows the system to correctly calculate the fare zone. You must also tap again every time you change buses during your journey.

No. If you tap your card when boarding and when getting off, the system will recognize the route and automatically apply the most convenient integrated ticket. It is important to remember to tap when getting off for this to happen.

The system accepts:

Credit cards (MasterCard, Visa and American Express) Debit cards (Maestro and VPay circuits) It is also possible to use prepaid rechargeable cards belonging to the MasterCard and Visa networks. All cards must be contactless. You can also use digital cards (via Apple Pay, Samsung Pay, Google Pay or other banking services) on NFC-enabled devices such as smartphones and smartwatches.

Contactless cards display the contactless symbol. 

If the purchase is successful, the reader will emit a sound and a light signal, and the validator display will show a message confirming the payment: “VALID CARD, HAVE A NICE TRIP.”

Yes. You must tap the card on the reader every time you board a different vehicle. However, no additional tickets will be charged as long as you are still within the validity period of the previously purchased ticket. Please note that even if the card has already been validated, the bus reader will ask again to select the destination zone. Make sure to select the same zone. If the validity period of the previous ticket has expired, the system will automatically purchase a new ticket.

If the card is tapped on the same reader within 10 minutes of purchase, the system will indicate that the ticket has already been purchased and is still valid.

If the card is not accepted for any reason, you must purchase a ticket through another available method in order to use public transport. Otherwise, you may be subject to a fine.

The card may:

• not be contactless
• not yet be enabled for payments
• not belong to an accepted network
• have insufficient credit
• be blocked
• be expired
• be damaged

This is a pre-authorization performed by the credit card network used. A pre-authorization is a temporary hold of a specific amount on the credit card. It is deducted from the card limit but not charged to the account, therefore no payment is actually processed. Pre-authorization is not applied to Visa cards, while for other networks it amounts to €0.02. When the purchased trips are charged, the pre-authorization is automatically cancelled.

When the inspector asks to see the travel ticket, the passenger must show the contactless credit/debit card or NFC device used for the purchase. If the ticket was purchased using a smartphone or smartwatch, the digital card used for payment must be shown. Depending on the application used, the card number may appear in different sections:

• Google Pay: under “Virtual account number”
• Apple Pay: under “Device account number”
• Samsung Pay: under “Digital card number”

You can check all purchases made with Viaggia con un Beep through the Traveller Portal: beep.bresciamobilita.it. After registering and entering your card details, you will be able to view all tickets purchased on buses and in the metro. Through the portal it is also possible to activate push notifications:
each purchase will generate an email confirmation indicating the start and end of the ticket validity period.

The full card details and the cardholder’s data are never stored. Ticket inspectors’ devices only search for the last four digits of the card, showing only the time and the metro station or bus stop where the ticket was purchased.

The new tickets are similar to the previous ones but feature a QR code instead of the magnetic stripe, ensuring greater durability, speed and security.

Yes. The new tickets can be used both on the metro and on all buses of the Brescia Mobilità Group.

No. All travel tickets maintain the same standard price.

Tickets can be purchased at:

• all ticket vending machines inside metro stations
• Tourism and Mobility Infopoints in Via Trieste, Viale della Stazione and Via San Bartolomeo
• authorized sales points

Please note that each transaction at the vending machines issues only one ticket

The new tickets are validated by bringing them close to the validator. Without even placing them on it, the red light will turn green, indicating that the ticket has been correctly read and registered.

The new validators are green. Special floor stickers indicate the line that must not be crossed without a valid ticket and explain where to validate the ticket.

No. On buses there will only be new stickers with instructions to follow on the validators already installed.

Yes. The ticket must be validated each time you board a different vehicle.

When requested by the inspector, simply show the QR code ticket.

You must obtain another valid travel ticket to avoid penalties.
Afterwards, you may request a replacement for the faulty ticket at the Tourism and Mobility Infopoints in:

• Via Trieste
• Viale della Stazione
• Via San Bartolomeo

Nothing changes. For tickets purchased through BresciApp!, DropTicket and MooneyGo, you will continue to use your smartphone to activate the ticket.
It is not necessary to place the device near the QR code reader.

No. Multi-user booklets and weekly passes become rechargeable chip-on-paper tickets. If you travel for several days, you can simply recharge the same ticket.

You must insert the travel ticket into the dedicated slot of the metro ticket vending machines (as if it were a subscription card).
The options for Multi-user booklet and Weekly pass will appear.

After selecting the desired option, you can proceed with the recharge.

Alternatively, you can go to the Tourism and Mobility Infopoints in:

• Via Trieste
• Viale della Stazione
• Via San Bartolomeo

By inserting the ticket into the slot of the metro ticket vending machines (as if it were a subscription), you will be able to check the status of your ticket (valid or cancellable = expired).

Alternatively, you can visit the Tourism and Mobility Infopoints in:

• Via Trieste
• Viale della Stazione
• Via San Bartolomeo

To validate multi-user booklets, weekly passes and subscriptions, you must use the green validators. All validators can be used to validate both subscriptions and chip-on-paper travel tickets.

To validate multi-user booklets, weekly passes or subscriptions on buses, you must use the dedicated validator, following the instructions shown on the specific stickers. All validators can be used to validate both subscriptions and chip-on-paper travel tickets.

You must obtain another valid travel ticket to avoid penalties. Afterwards, you may request a replacement for the faulty ticket at the Tourism and Mobility Infopoints in:

• Via Trieste
• Viale della Stazione
• Via San Bartolomeo

You can contact our Customer Care service – available every day, including Sundays and holidays, from 7:30 a.m. to 10:00 p.m. – through the following channels:

• Phone: +39 030 3061200
• WhatsApp: +39 340 0702227
• Email: customercare@bresciamobilita.it
• Social media: official Metro Brescia and Brescia Mobilità Group pages on Instagram and Facebook.

The new online shop allows you to purchase all subscriptions of the Brescia Mobilità Group and request all the available concessions. However, it does not allow the purchase of subscriptions issued by other companies or authorities, such as discounted “Io Viaggio” travel passes issued by Regione Lombardia, nor does it allow the purchase of employee convention passes.

No. You can still log in using your username/email address and password.

Wait for the confirmation email, which will be sent to the address you provided, and activate your account by clicking on the dedicated link.
Once this is done, your account will be activated and you can access the shop.

To make purchases through the online shop, you must indicate which public transport electronic card the subscription will be loaded onto. You must therefore click the button and enter the card number to associate it with your profile. If this step is not completed, it will not be possible to proceed with the purchase of travel passes.

By entering the DASHBOARD, you can view the status of your requests.

Click the “Request a new card” button, complete the form in all its parts and upload the required documents:

• ID card;
• passport-style photo

Yes. A dedicated entrance for collecting electronic public transport cards requested online is available in Piazza Paolo VI. At the collection desk, it is not possible to purchase a subscription at the same time as collecting the card.

After 30 June 2026, old magnetic tickets will no longer be replaceable.

You must replace your magnetic ticket at the Tourism and Mobility Infopoints or purchase a QR code ticket.

In summary:

• replace your magnetic tickets with QR code tickets as soon as possible
• always check that your travel ticket has been correctly validated
• in case of doubts, contact the Tourism and Mobility Infopoints or Customer Care.