complaints

complaints

Più tempo, più canali, più informazione. È la comunicazione dei servizi di mobilità nell’era 2.0.

Il Customer Care del Gruppo Brescia Mobilità offre un servizio coordinato per tutti i servizi della Società: metro, bus, parcheggi, bikesharing, carsharing, ztl.
Un punto di contatto diretto e immediato attraverso il quale reperire informazioni, chiarire dubbi, presentare i propri suggerimenti e conoscere al meglio le nuove opportunità.

Il Customer Care è attivo 7 giorni su 7, tutti i giorni dell'anno, dalle 7.30 alle 22.00

Il servizio offre più canali di contatto: 

 

Per segnalazioni, suggerimenti o reclami è possibile:

-telefonare al numero 030 30 61 200;

-scrivere una e-mail a segnalazioni@bresciamobilita.it;

-compilare il modulo scaricabile dal sito www.bresciamobilita.it e disponibile presso gli Infopoint Turismo e Mobilità (via Trieste, 1 e viale Stazione, 47) e presso l’InfoTicket Point (via San Donino, 30)

-compilare il form

 

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-scrivere a Brescia Mobilità, Customer Care, Via Leonida Magnolini 3, 25123 Brescia;

-inviare un fax al numero 030 3061004.

In caso di reclamo è necessario specificare le proprie generalità e i propri contatti e allegare eventuale documentazione al fine di facilitare la ricostruzione dei fatti da parte delle Aziende.

Ogni segnalazione viene presa in considerazione da parte del Gruppo e per le richieste scritte viene fornita adeguata risposta entro il tempo massimo di 15 giorni lavorativi dal ricevimento.

Trascorsi novanta giorni dall’invio a Brescia Mobilità è possibile presentare segnalazione all’Autorità di Regolazione dei Trasporti, ai sensi del Regolamento (UE) n° 181/2011 relativo ai diritti dei passeggeri nel trasporto effettuato con autobus, tramite:

Latest news

brescia,

News bus News metro
THE 2023/2024 WINTER SERVICE STARTS ON TUESDAY 12 SEPTEMBER

"From Tuesday 12 September 2023 and until Saturday 8 June 2024, the winter timetable will be in force. "The underground - in service every day from 5"From Tuesday 12 September 2023 and until Saturday 8 June 2024, the winter timetable will be in force. "The underground - in service every day from 5 a.m. to midnight, with an extension every Saturday until 1 a.m. - will follow the school weekday timetable on school days, the non-school weekday timetable on school holidays, and the holiday timetable on Sundays and public holidays. "All bus routes in the urban area of Brescia and the 14 neighbouring municipalities will follow the winter timetable: on school days the school weekday timetable will be followed on Saturdays the weekday timetable for Saturday will be followed on school holidays the non-school weekday timetable will be followed on Sundays and public holidays the holiday timetable will be followed. "With the start of the winter service, the route of line 6 will end at San Gottardo. "Click here to consult the bus timetables "Alternatively, download Bresciapp! or consult them at bus stops and digital information totem. "To renew or purchase your subscription, you can use the online shop which allows you to purchase all types of subscriptions directly from home. "For all information on tickets and how to purchase them, click here

brescia,

News bus News metro
2023/24 SEASON TICKET CAMPAIGN KICKS OFF

"With less than a month to go before the start of the new school year, Brescia Mobilit Group launches its 2023/24 season ticket campaign with the...

brescia,

News group
PRESENTED THE 2022 SUSTAINABILITY REPORT

"For the seventh consecutive year, the Brescia Mobilit Group has published its Sustainability Report, confirming its concrete and important commitment"For the seventh consecutive year, the Brescia Mobilit Group has published its Sustainability Report, confirming its concrete and important commitment to CSR (Corporate Social Responsibility). "The document is dedicated to local stakeholders - customers, institutions, employees, citizens - in order to offer a unified and transparent vision of the integrated sustainable mobility system that the Group manages within Brescia and the surrounding municipalities. "Click here to read the 2022 Sustainability Report

brescia,

News bus News metro
2023 TRANSPORT BONUS

"As of 17 April 2023, and until 31 December 2023, the Ministry of Labour and Social Policies will make available the Transport Bonus, a dedicated...

brescia,

News metro
BRESCIA'S SUBWAY CELEBRATES 10 YEARS!

"To mark the first 10 years of service of the Brescia subway, the Group decided to celebrate this important milestone with the city. "Just as on that"To mark the first 10 years of service of the Brescia subway, the Group decided to celebrate this important milestone with the city. "Just as on that 2 March 2013 the first subway journey was totally free of charge, to allow as many people as possible to experience the new means of transport, today too, after 10 years, we wanted to give the same experience. "For the entire day of Thursday 2 March, from 7 a.m. until 7 p.m., there will be a desk inside each of the 17 stations where our dedicated staff will distribute a special, limited-edition ticket: it will give people the chance to travel for free on the subway on Sunday 5 March. "Completing the subway celebrations will be Luca Font, an internationally renowned street artist and a leading name in the contemporary art scene, who will decorate one of the subway maintenance buildings at the Via Magnolini depot. The work will begin shortly, but the artists style can already be admired on the bodywork of a train that has been set up, for the first time, also on the external bodywork: to allow art to be enjoyed not only inside the subway stations, but also while travelling. "Finally, the occasion of the subways important anniversary, as well as the year in which Brescia is the Italian Capital of Culture, was taken to publish Arte in Metro, a photographic volume in which the ten years of the subway are recounted through the eyes and works of the artists who have contributed - and will contribute - to making it a true museum of contemporary art.

brescia,

News bus News metro
INTEGRATED TICKET BERGAMO-BRESCIA 2023

"On the occasion of the year in which Bergamo and Brescia will share the title of Italian Capital of Culture, an integrated ticket has been created...